Frequently Asked Questions (FAQ)
Welcome to our FAQ! We have compiled a list of common questions to help make your shopping experience as smooth as possible. If you cannot find the answer you are looking for, please contact our support team.
Age & Legalities
Do I need to be a certain age to purchase from your store?
Yes. By law, you must be at least 21 years old (and a non-Muslim) to purchase alcohol from our store. By placing an order, you confirm that you meet these legal requirements.
Ordering & Payment
What payment methods do you accept?
To ensure secure transactions, we currently only accept Direct Bank Transfer.
How do I confirm my bank transfer payment?
Once you have made the transfer, please reply to your order confirmation email or message us on WhatsApp with a clear screenshot or PDF receipt of the transaction. Always include your Order ID so we can quickly verify your payment and process your order.
How long do I have to make the payment?
Please complete your bank transfer within 24 hours of placing your order. Unpaid orders will automatically be canceled after this timeframe.
* NO Cash on Delivery & Self Collection *
* We do not ship to: *
- East Malaysia
- Government departments
- Airports
- Hospitals
Shipping & Delivery
What are your delivery options?
We offer two main delivery methods:
-
Standard Shipping: West Malaysia delivery within 2 to 4 business days after your order is shipped.
-
On-Demand Delivery: Same-day delivery / Next-day delivery for customers located within our local service area (Selected parts of Klang Valley).
Please WhatsApp us to find out more before placing an order.
Can I change my delivery address after placing an order?
If you need to change your address, please contact us immediately. Once the order has been handed over to the courier, we cannot change the address. Please note that we are not responsible for failed deliveries or lost parcels due to incorrect addresses provided at checkout.
What happens if the courier cannot deliver to my area?
Please ensure your location is accessible before ordering. If your address is located in an restricted or undeliverable area and the parcel is returned to us, we cannot issue a refund.
Returns & Replacements
My bottle arrived broken. What should I do?
We take immense care in packaging our goods, but transit accidents occasionally happen. If your parcel arrives damaged or broken, please contact us via email or WhatsApp within 24 hours of delivery. Include your Order ID and clear photos of the broken items and the packaging. We will review your claim and arrange for a replacement.
Can I return my order if I don't like it or ordered the wrong item?
No. Due to the consumable nature of our products, all sales are final. We strictly only accept returns or offer replacements for items that have been damaged during transit.
Refunds
Can I get a refund if I change my mind?
We do not offer refunds for changes of mind, incorrect orders placed by the customer, or delivery delays outside of our control. All purchases are final.
When do you issue refunds?
We issue refunds if an item you purchased is out of stock. In the rare event of an inventory error, our team will contact you immediately. You can choose to swap for a different bottle, wait for a restock, or receive a full refund for the unavailable item directly to your bank account.